Cancellation & Refunds

There is no universal free-cancellation promise across VELQUISSE. The applicable Property or Provider supplies the stay, and its booking or offer conditions govern cancellation and refunds, subject to mandatory law. Dated accommodation bookings should not be assumed to have a general 14-day withdrawal right.

• Check any cancellation deadline, fee, no-show rule and amendment condition shown for the reservation.
• Keep your booking reference and the offer or booking terms available when asking for help.
• Contact support promptly if the displayed conditions are unclear or a material issue affects your stay.

A reservation hold or unpaid booking may carry a payment deadline. If payment is not completed by that deadline, it may expire and its inventory may be released according to the applicable booking terms. Starting a bank transfer does not by itself extend a deadline unless the Property or Provider confirms otherwise.

Under the current model, the Guest pays the Property or Provider directly. VELQUISSE does not hold those funds. Any refund is handled by the Property or Provider that received payment, according to the reservation conditions and applicable mandatory law. No universal refund processing time is promised.

Visit Support or email support@velquisse.com. Include the booking reference, the email used for your account and a concise description of what happened. Do not send passwords or online-banking credentials.