Guest & partner care
How can we help?
Our support team helps Guests and Property Partners navigate the VELQUISSE marketplace, reservations and account journeys.
Last updated 28 September 2026
Contact support
Email support@velquisse.com. We do not publish a phone number, fixed opening hours or a guaranteed response time at present.
What we can help with
- Booking assistance
- Payment or bank-transfer assistance
- Cancellation and refund assistance
- Account and privacy help
- Private Request or Private Offer help
- Property Partner support
What to include
To help us understand the issue, include the details that apply:
- Your booking reference, Private Request reference or Property name.
- The email address used for your VELQUISSE account.
- A concise description of the issue and any relevant deadline.
- Non-sensitive supporting information that helps explain what happened.
Never send your password, full card details, online-banking credentials or authentication codes. For a bank transfer question, the booking reference and transaction date are usually more useful than sensitive banking access information.